FAQ

General FAQ

RTS does not direct-bill insurance or accept cash or checks. We do accept credit card/debit card payments. A patient’s facility may pay for RTS services if the resident contract or Level of Care includes transportation benefits.
 
 

RTS functions on a first-come, first-serve basis. To ensure transportation, it is recommended to promptly call and reserve your transport. For same-day service, we kindly request a minimum of a 2-hour notice.

We provide non-emergency medical transportation catering to ambulatory, wheelchair, and stretcher needs, accommodating patients weighing up to 550 pounds.

 

 
 

Certainly, we have space available for one additional person during transportation.

RTS services every county in Kentucky & in select regions within surrounding states.